What are the check-in and check-out times at Sheraton Hanoi Hotel?
Check-in is at 15:00 and check-out is at 12:00.
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Sheraton Hanoi Hotel – A Favorite for Families in Hanoi
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Key details
About the Hotel
K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi,
- Near West Lake
Great
8.9
9.8
4.7
4.3
5-star West Lake hotel with 2022 Tripadvisor Best of the Best recognition
Rooms & Suites
Sheraton Hanoi Hotel offers 299 rooms, including 16 suites with panoramic views of West Lake. The recently renovated executive rooms feature Japanese-style toilets with heated seats and heated flush control. Club Lounge access on the 17th floor provides complimentary breakfast and evening hors d'oeuvres with lake views.
Dining
Four on-site restaurants include
Wellness & Recreation
The
Location & Accessibility
The hotel is located on the shores of West Lake, a 10-minute drive from Hanoi's Old Quarter and attractions like Hoan Kiem Lake and the Water Puppet Theatre. The area is surrounded by expat communities with cafes, boutiques, and restaurants within walking distance. Wheelchair-accessible features include lowered bathroom sinks, grab rails, and Braille signage.
Business & Events
Flexible event spaces accommodate business meetings and social gatherings, with a business centre and meeting/banquet facilities. The hotel provides
Highlights
Rooms: 299 rooms including 16 suites with West Lake views
Dining: 4 restaurants plus Club Lounge with complimentary breakfast and evening hors d'oeuvres
Wellness: 24-hour fitness, outdoor pool, sauna, Jacuzzi, and full spa
Recognition: 2022 Tripadvisor Travelers' Choice Best of the Best
Location: 10 minutes from Old Quarter, on West Lake shoreline
Accessibility: Wheelchair-accessible rooms and public areas
“This hotel distinguishes itself with attentive, personalized service that goes beyond the standard luxury experience. Its location on West Lake provides a peaceful retreat with convenient access to Hanoi's vibrant Old Quarter and other key areas. I think it's a particularly good choice for business travelers seeking familiar comforts and seamless communication.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Ambassador Suite Club level 1 Bedroom Suite 1 King2 persons112 sq. feet1 King-size bedAir conditioningBalconyroom details
- Presidential Suite Club level Suite 1 King2 persons126 sq. feet1 King-size bedAir conditioningBalconyroom details
- Sheraton Club Twin Club level Guest room2 persons37 sq. feet2 Single bedsAir conditioningBathtubroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Tennis court
- Billiard tables
- Yoga class
- Sports trainer
Guest Parking
- Electric kettle
- Dryer
Services
- Airport shuttle
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Dinner
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Seasonal outdoor pool
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Facial
- Treatment room
- Beauty treatment
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At Sheraton Hanoi Hotel, guests can delight in a diverse culinary experience that blends international favorites with local flavors. From the comforting charm of buffet dining to the refined intimacy of a steakhouse, each venue invites travelers to savor delicious creations in inviting settings.
Sheraton Hanoi Hotel Location
K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi,
Explore Hanoi
Nearby Activities and Dining Options
West Lake
17 minutes' walk
A picturesque area known for its tranquility, lakeside cafes, and stunning sunsets, perfect for leisurely strolls.
Tran Quoc Pagoda
20 minutes' walk
Vietnam's oldest pagoda, located on a small island in West Lake, showcasing classic Buddhist architecture and serene views.
Ho Chi Minh Mausoleum
30 minutes' walk
The final resting place of Vietnam's founding father, offering insight into the country's history and political significance.
Hanoi Botanical Garden
25 minutes' walk
A lush green escape with diverse flora, perfect for leisurely walks, picnics, and enjoying the peaceful surroundings.
Water Sports at West Lake
17 minutes' walk
Jet skiing and paddleboarding at West Lake, providing an adrenaline boost with scenic backdrops. Rentals available on-site.
Yoga at Hanoi Design Center
5 minutes' walk
Relaxing yoga sessions suitable for all levels, offering a peaceful environment to recharge after a busy day.
Oven d'Or Restaurant
1 minute' walk
Casual dining with a diverse menu, known for its seafood and local dishes. A great choice for family meals.
Salt n' Lime
2 minutes' walk
Mexican cuisine with a vibrant atmosphere, featuring gourmet tacos and signature cocktails. Reservations recommended.
Hemispheres Steak & Seafood Grill
3 minutes' walk
Elegant dining spot offering premium steaks and fresh seafood, perfect for romantic dinners or business meals.
Bar Deja Vu
3 minutes' walk
Charming bar with live music and a relaxed vibe, ideal for casual evenings with friends. Family-friendly options available.
Maison de Tet Decor
4 minutes' walk
Art gallery and café featuring local artwork and cultural events, perfect for art enthusiasts and casual visitors.
Tips on navigating the city
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of VND 559,075 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Dutch, Japanese, Chinese, Korean, Vietnamese
Year renovated:
2011
Number of floors:
18
Number of rooms:
299
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Pros
Cleanliness
Comfortable beds
Helpful staff
Peace and quiet
Cons
Narrow streets
Closed entrance
Guest reviewsShow more reviews
FAQs
About Sheraton Hanoi Hotel
How far is Sheraton Hanoi Hotel from Noi Bai International Airport?
The hotel is approximately 25 minutes' drive from Noi Bai International Airport, which is about 30 km away.
What dining options are available at Sheraton Hanoi Hotel?
The hotel features four restaurants including the all-day dining restaurant Oven D'or and the fine-dining Hemispheres Steak & Seafood Grill.
Does Sheraton Hanoi Hotel provide a fitness center?
The hotel includes a 24-hour fitness center equipped with gym equipment, a sauna, and a Jacuzzi.
Is there a swimming pool at Sheraton Hanoi Hotel?
The hotel features a seasonal outdoor pool with views of West Lake.
What are the nearby attractions to Sheraton Hanoi Hotel?
Nearby attractions include Hoan Kiem Lake (approximately 2 km), the Hanoi Opera House (approximately 3 km), and the Water Puppet Theatre (approximately 15 minutes' drive).
What services does Sheraton Hanoi Hotel offer for business travelers?
The hotel provides a business center, flexible event spaces, and support with mail, shipping, and translation services.
What amenities are included in the guest rooms at Sheraton Hanoi Hotel?
Rooms feature free Wi-Fi, air conditioning, flat-screen TVs, personal safety boxes, and tea/coffee makers.
Are parking facilities available at Sheraton Hanoi Hotel?
Free on-site private parking is available without reservation required.
What languages do the staff speak at Sheraton Hanoi Hotel?
The staff at the hotel are proficient in English and Vietnamese.
What children's services are available at Sheraton Hanoi Hotel?
The hotel offers babysitting services, children's buffets, and cots upon request.
How far is Sheraton Hanoi Hotel from the bustling city center?
The hotel is within a 10-minute drive from the bustling downtown area of Hanoi.
Where can guests enjoy light meals and drinks at Sheraton Hanoi Hotel?
The Lobby Lounge and Bar Déjà Vu provide options for light meals, coffee, and snacks throughout the day.
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